The General Manager is responsible for managing all aspects of operations, programming, and facilities of the Bouldering Project climbing gyms in Seattle. The GM supervises the gym’s management team, supporting employees at all levels of the organization in their roles and responsibilities. The GM is in charge of the continued development, improvement, and implementation of the systems, operations, and safety procedures at the gyms. It is of paramount importance that the GM establishes and maintains a culture of collaboration, respect, and safety among the gyms’ staff and community.
MANAGEMENT OVERSIGHT AND DIRECTION
Lead the management team cohesively with the shared goal of running the highest-quality gyms in the industry.
Drive continued development of new and progressive management and operations structures and practices.
Develop and implement new and progressive workplace culture.
Schedule management team via organized, economical, and efficient staffing systems.
Nurture manager motivation and job satisfaction via dynamic leadership and support.
Maintain accountability, discipline, and professionalism among managers and staff, and ensure management quality by participating in assessment and evaluation at all levels of the gym.
Support continued professional development of management team.
Work consistently and closely with Bouldering Project Directors and Owners to ensure quality, consistency, and unity across the gyms.
Ensure exceptional customer service across all operational pathways.
Collaborate with all levels of staff to align on and implement marketing strategies, branding, and customer experience standards.
Collaborate with colleagues to build relationships with community contacts and companies for events and opportunities.
Foster a welcoming, inclusive community and a sense of place within the walls of Seattle Bouldering Project.
Ensure that customer experience remains the highest in the industry.
OPERATIONS DEVELOPMENT AND OVERSIGHT
Develop and maintain organized, clean, and efficient operating systems.
Ensure that facilities, IT, and equipment remains clean, functional, and in line with industry standards.
Oversee all aspects of operations, events, instruction, and programs.
Manage the company’s budget and satisfy ongoing reporting requirements.
Develop and drive communication structures to ensure that all staff are knowledgeable and capable.
Oversee and participate in insurance, healthcare, and risk management execution.
Ensure payroll is executed diligently and accurately.
Schedule and facilitate staff, supervisor, and management meetings.
Develop and support employee experience efforts from all levels of management.
Serve as staff lead in Risk Management development and execution.
Oversee incident reporting and reviews, safety reviews, emergency scenarios, and policy-writing.
Act as Incident Commander in an emergency.
Ensure all operations, programs, and events have sufficient emergency support through systems and notification sequences.
INTERPERSONAL CONTACTS It is imperative to maintain excitement about the culture and community of Bouldering Projects. The primary responsibility of the General Manager is to understand, maintain, and grow the culture of Seattle’s Bouldering Projects. The General Manager leads the staff and management team in supporting the Bouldering Project community and must conduct themselves accordingly.
WORKING CONDITIONS Many duties require the availability to work a flexible schedule based on business needs and events, including evenings and weekends. Duties often occur before and after regular business hours.
Applications should take the form of a cover letter and resume.
About Seattle Bouldering Project
We love climbing.
Whenever possible, we disappear into the wilderness to play on boulders, crags, and mountains. In the city, we look forward to pulling on plastic. There’s nothing like stepping onto padded floors in a room full of friends, stretching out tight muscles, and shaking off the day’s rust. We thrive in the frustration of falling off warm-up problems, the joy of unexpected strength, and the feeling of weightlessness. We love the concentration through crux sequences, laughing at sideways falls onto padded floors, problems you get, and problems that leave you humbled. In between are rest days, recovering muscles, raw fingertips, and the endless search for nail clippers.
What is The Seattle Bouldering Project? It's our dream to create the best climbing gym in the world. It's the future of indoor climbing. High ceilings. Open layout. Natural light from floor-to-ceiling windows. Enormous, striking climbing walls. Topout boulders. Innovative and grade-consistent routesetting. Seamless padding. A fleet of rental crash pads. A full-service fitness center. Locker rooms with showers. Yoga. Weights. Cross-training. Youth programs. Kids areas. Hundreds of parking spaces. Acces...sibility to freeway entrances, major arterials, buses, bike trails. Guiding. Instruction. Parties. Community. Everything we know and love about climbing, wrapped up into one perfect package we call The Seattle Bouldering Project.
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