Administrative, Clerical, Support Services, Management, Other
4 Year Degree
MISSION - PURPOSE OF THE JOB
The Sales Operations Manager will work to support the efforts of the sales team, serving both the field force as well as national and regional account customers. This role will oversee the B2B customer service team as well as other related sales support roles and provide exceptional support to the sales organization and our customers. This entails operational knowledge used to help manage important marketing commercial and customer focused processes. Critical to success is a solutions oriented approach, team leadership and strong collaboration cross functionally (operations, marketing, finance, labs, demand planning, Care & Repair etc).
Sales Coordinators and Sales Administration team including performance management, work flow, scheduling, training etc.
In partnership with sales leaders establishes service level goals and drive to deliver these expectations for independent as well as key account customers
Represents sales requirements in all GTM projects such as but not limited to new product rollouts, resets, price changes, promotional programs, markdowns, returns etc
Leads all efforts of our B2B team to provide exceptional service to our internal and external partners
Works collaboratively with key internal stakeholders to obtain pricing and shipping information while coordinating product availability with customer needs
Manages the overall fixture budget for all accounts assigned to the Business Unit
Reviews and analyze daily EDI's; identify and resolve opportunities for certain key roll-outs
Advises weekly updates to sales leaders on all open and shipped orders; identify any potential issues and explain how to generate open order reports
Works with Retailers and Supply Chain to ensure orders arrive on time with the max fill rate
Works to have Purchase Orders extended or edited to increase Costa’s revenue and achieve quarterly forecasts
Manages the fixture and graphic buying process for retailers
Participates in operating plan process
Achieves project and financial goals by managing the overall order process
Provides visibility to service levels and projects through timely reporting of data
Supports the sales team to trouble shoot on internal issues impacting overall customer service levels
Bachelor’s degree in a technical or business related field
4 - 6 years of retail management/customer service experience
Project management experience
Strong technical aptitude
Sales support experience with operationally minded approach
Strong leadership and ability to direct large team to achieve common goals
A fast learner with demonstrated ability to work in a dynamic work environment
Excellent organizational, interpersonal and communication skills
Strong attention to detail with a high amount of accuracy
Strong project management and customer service orientation
Strong communication and organizational skills to facilitate coordination and execution of all account projects
Strong business partnering skills
Ability to drive results while influencing others cross functionally
Strong computer skills: MS Office, Power Point, Excel, ERP, CRM etc
ADDITIONAL COMPETENCIES REQUIRED:
Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Planning - Accurately scopes out length and difficulty of tasks and projects; sets objective and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
About Costa del Mar Sunglasses
Costa is a dynamic member of one of the world’s most prestigious commercial optical enterprises, Essilor International, and the fastest-growing sun brand in the United States. Using its proprietary optical technology, Costa produces the world’s clearest polarized performance sunglasses, which continue to capture devotees from fishermen to sports and outdoor enthusiasts alike.
The company’s exciting new opportunities and loyal followers are a true testament to the unwavering mission of its original founders, a group of hardcore fishermen who spent their days exploring the globe and battling extreme elements and came to realize that the sunglasses they were relying on weren't as hardcore as their adventures. They founded Costa in 1983 with a commitment to produce “the clearest sunglasses on the planet for life’s greatest adventures.”
While anglers, surfers, college students, and water enthusiasts remain core customers, Costa’s ambitious growth strategy and innovative marketing approach is accelerating the brand’s entry into new customer and geographic segments. After a generation of growth fueled by aggressive brand-building and development of related sunglass and lifestyle ac...cessories, Costa is at a pivotal point as it builds momentum in other parts of the U.S., and internationally. Costa is building the organization of the future and this position plays an important role in the brand’s future success.
Costa is a unique sunglass company. We’re now the fourth largest and fastest growing sunglass brand in America, but we pride ourselves on feeling and being small. We live at the beach, wear flip flops to work, and fish and surf in our free time. It’s how we’ve always been and will always be. But don’t misread our laid back appearance. We’re driven!