Administrative, Clerical, Support Services, Community, Social Services, Nonprofit
4 Year Degree
Position assists the Executive Director and Director of Philanthropy in the implementation of an annual development plan that incorporates appeals, campaigns, grants, membership, and special events. Position plays an integral role in fundraising growth and donor retention by providing skilled database management, strong analytical skills and overseeing all aspects of the Donor Services department.
Performs day-to-day database management with Raiser’s Edge to insure accurate, efficient data entry, donor record updates, and reporting.
Reviews, develops and helps create systems and processes to integrate donor services operations into the database.
Works to increase database functionality; revising methodologies and standardizing operating procedures.
Oversees the daily implementation of gift processing as it relates to the database, including new memberships, renewals, and donations.
Acts as a point of contact for Donor Services by answering member/donor questions regarding membership status, payments, transactions, etc.
Helps to track and identify donor trends and relationships to positively influence fundraising strategies.
Strategically utilizes the database to help drive membership and fundraising growth.
Analyzes the performance of fundraising appeals, campaigns, events and strategies.
Works with the Director of Philanthropy and Director of Finance to review, develop and create processes to support fundraising operations and activities.
Provides accurate donor reports and tracking, including generating queries and contact lists for donor solicitations.
Writes, prepares, and oversees the delivery of timely donor gift acknowledgement.
Assists in managing the department’s website content.
Assists the Donor Services staff as needed with data entry and donor gift acknowledgement during appeals and campaigns.
Trains all Raiser’s Edge users in accurate data entry.
Other duties as needed.
Oversees Donor Services staff; including hiring, scheduling, time-sheets review, training and performance review.
Knowledge, Skill and Ability
This position requires strong analytical skills, experience managing a database, attention to details, and a desire to provide excellent customer service.
Excellent written skills and knowledge of communications principles. Strong listening and professional verbal communication skills are a must.
Ability to work both independently and collaboratively with a team.
Outstanding organizational skills and the ability to work in a multi-task environment with competing priorities with minimal supervision are essential.
Ability to learn new computer programs.
Requires excellent, demonstrated working knowledge of current Microsoft Office applications. Raiser’s Edge database or other donor database experience is required.
Education or Formal Training
Bachelor’s Degree preferred, though relevant experience may be substituted, additional professional training/certification is desirable.
Demonstrated experience in donor services.
Demonstrated writing experience.
Minimum of 2 years of data management experience and skills, preferably with a donor database such as Raiser’s Edge, including data entry and query design.
Material and Equipment Directly Used
The position requires the use of computerized equipment, printers, fax machines, copiers, telephones, postal meter and other typical office equipment.
Working Environment/Physical Activities
Some weekend and evening hours are required. Ability to sit for extended periods of time required. Occasional travel in Colorado and nationally may be required.
Additional Salary Information: Negotiable based on experience
About Rocky Mountain Conservancy
Since 1931, the Rocky Mountain Conservancy (previously Rocky Mountain Nature Association) has been producing educational publications, offering seminars, supporting research, and providing aid and philanthropic support to Rocky Mountain National Park and our other public lands partners. The Conservancy is one of the oldest cooperating associations working with the National Park Service.
The Rocky Mountain Conservancy promotes stewardship of Rocky Mountain National Park and similar lands through education and philanthropy.