Salewa North America (SNA) is a wholly owned subsidiary of the Oberalp Group––a design & innovation focused outdoor sport company headquartered in the heart of the Dolomites in Bolzano, Italy, with global operations. SNA handles the U.S. / Canada sales, marketing, operations, distribution, and customer service functions for four premier mountain sports brands within the Oberalp Group––SALEWA, DYNAFIT, WILD COUNTRY, and POMOCA.
The Oberalp Group – and SNA – operate in a dynamic market environment, and we seek to work with people who share our hands-on, collaborative, solutions-oriented approach to business.
And, of course, we look for team members who share in our boundless enthusiasm for mountain sports and a stewardship ethic to protect the places we love to play.
The Customer Service Assistant is responsible for providing superior customer and dealer service via phone, email, and in-person interaction with the goal of providing best-in-class service in the ski and outdoor industries. The Customer Service Assistant will work closely with the Customer Service Representative, Dealer Service Representatives, Warranty Coordinator, and the Customer Service Manager to ensure high quality service is delivered to all customers for the department.
The position calls for regular, close communication with consumers, dealers, sales reps, and internal employees. Maintaining a positive, helpful attitude is imperative in this position. Flexibility and a willingness to help in any way possible are needed in our small, dynamic team environment.
• Provide a high level of service to our customers, dealers, sales reps, and other employees
• Process retailer, consumer, and pro purchase orders and returns • Answer phone calls and emails in a positive, professional, timely, and satisfactory manner • Proactively resolve problems for consumers and retailers • Assist with the administration of the direct to consumer, pro purchase and warranty department programs • Execute on a variety of projects, assignments, and tasks that may be assigned • Learn and present the Dynafit, Salewa, Pomoca and Wild Country brands and products. In addition to on-the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work. • Demonstrate proficiency with our computer systems and software (Microsoft Navision, Outlook, Zendesk, Excel, etc.) • Assist with the processing, repairs, and return shipping of warranty product claims • Assist with the maintenance of sample and demo inventory and merchandising of our showroom • Attend and assist at retail and consumer events as needed
• Excellent written and verbal communication skills and strong interpersonal skills • Strong organizational and computer skills (including Microsoft Office and general computer proficiency) • Some completed college coursework preferred • A passion for success, a positive and friendly attitude, and a tireless work ethic are all a must • Love of the outdoors. A specific passion for climbing, skiing, and outdoor sports is a plus.
• Time – 1-3 days per week ranging from 8-20 hours per week • Schedule – Flexible based on successful candidate’s schedule. • Compensation – Part-time, hourly. • Benefits – Generous gear discounts at same level as employees. • Start date – September 2018
This position is seasonal and expected to conclude at the end of our winter season, tentatively April 2019.
About Salewa NA
The North American headquarters is the wholly-owned subsidiary of Salewa International, based in Bolzano, Italy. Our business is to run the USA/Canada sales, operations, marketing, distribution, and service for two of the world’s preeminent backcountry ski brands, Dynafit and Pomoca (based in Germany and Switzerland, respectively), the premier alpine brand Salewa (based in the Dolomites of Italy), and the world famous high quality rock climbing equipment brand Wild Country (based in the Peak District of the UK).
Salewa International is a family-owned and well-funded Italian-based business with operations around the world.