Overview:The Assistant Store Manager's primary role is to oversee floor operations to ensure the store and staff are meeting operational and sales goals, objectives, standards, and policies.
Duties & Responsibilities:
Employ sales strategies which meet or exceed annual sales budget
Ensure all sales and performance targets are clearly communicated to staff
Maintain general knowledge and familiarity with key vendor MAP policies and competitor activities
Sell product and services; provide customer service
Process purchase, service and return transactions
Continually expand knowledge of brands and their products with emphasis on materials, functions, and use
Respond to and handle of customer feedback and comments with the utmost professionalism
Identify current and future customer requirements by establishing rapport with potential and actual customers
Staff Supervision and Training:
Maintain store sales staff job results by coaching, correcting, counseling, and rewarding employees
Monitor, evaluate, and appraise each employees' job results
Educate and train staff to maintain store’s brand and competitive advantage
Maintain operational excellence by initiating, coordinating, and enforcing program, operation, and personnel policies and procedures
Assist with merchandise assortment, display, and sell-through
Ensure information for special promotions, displays, and events are properly implemented
Implement cleanliness & orderliness policies and procedures; protect employees and customers by providing a safe and clean store environment.
Assist with maintaining appropriate inventory levels and accurate account of inventory
Manage and monitor loss prevention procedures to minimize theft and waste
Assist with the purchasing of softgoods
Assist management team with content creation, management, and implementation
Participate in ensuring website and social media channels are working properly and have relevant content and information
Assist with event creation and management
3+ years of outdoor retail selling, customer engagement, and operations experience
1+ years managing people
Strong interpersonal skills for employee engagement
Team leader with the ability to keep the employees motivated
Depth/breath of outdoor gear, clothing, and footwear knowledge
Ice and rock climbing equipment
Backcountry and cross country skiing equipment
Technical outerwear and casual clothing
Technical and casual footwear
Camping and backpacking equipment
Good written and verbal communication skills
Basic computer skills and proficient knowledge of Microsoft office suite and Apple programs
Proficient knowledge of inventory management/POS systems`
Basic project and event management skills
Strong interpersonal skills for working with vendors and managing staff
Additional Salary Information: Monthly incentive pay based on store sales goals, PTO, Health insurance, and product discounts.
About Mountain Chalet
Mountain Chalet is a locally-owned, independent outdoor equipment retailer in Colorado Springs and has been operating since 1968. We specialize in hiking, rock and ice climbing, camping, backpacking, mountaineering, and backcountry & cross country ski equipment, apparel, and footwear.
The Mountain Lifestyle is the heartbeat and culture of the Chalet. You feel it within your first few steps of the shop - the feeling of excitement, comfort, history, and adventure. Our passion for the lifestyle, excitement for our customers, and playful approach has led our success for 50 years and made us the outdoor equipment leader in Southern Colorado.
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