To provide the highest level of end-consumer service and sales support with the focus of building brand integrity. Brand integrity will be achieved by promptly processing orders, handling consumer inquiries, and maintaining a deep understanding of the Deuter and Ortovox product offerings. The position requires effective team work, problem solving and exceptional communication skills.
Reports to: Deuter Sales Manager & Ortovox Brand Manager
Consumer inquiries through online platforms, email and telephone.
Troubleshoot and resolve product questions.
Develop and maintain knowledge base of constantly evolving products and services
Order processing for direct-to-consumer sales channels
Order processing for promotional accounts channel
Assist in entering preseason and forecast orders for the wholesale channel
Maintain a current knowledge of product availability and backorder status
Verify and release orders to the warehouse
Consumer communication for warranty returns and processing.
Perform other tasks as required
Other priorities, tasks and projects may be assigned from time-to-time as the business necessitates.
Strive for efficiency in executing responsibilities; work quickly and accurately to finish all jobs at hand; maintain a sense of urgency at all times; and meet or exceed turn-around times and due dates.
Regularly communicate issues, progress and problems to the management, together with thoughtful possible solutions.
Continual improvement in all phases of the job.
Strive to exceed the expectations of all internal and external customers.
When assigned particular tasks, ensure you understand what the task is and the desired outcome.
Execute positive and effective teamwork between the front office and warehouse.
Create and strive to achieve goals in conjunction with present and possible future positions here at Deuter.
EDUCATION and EXPERIENCE
High School graduate or GED.
Customer service experience.
Outdoor industry customer service experience.
Consumer facing sales and service experience.
General outdoor product and usage knowledge.
Avalanche beacon knowledge is a plus!
REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE
Valid Driver’s License
Computer literate. Proficient with Microsoft Office (Excel, Word). Familiar with Microsoft Outlook.
Experience with an Enterprise Resource Planning (ERP) system is a plus.PHYSICAL DEMANDS
Lifting to 50lbs. Occasional light to strenuous hiking, backpacking, biking, climbing and skiing.
Business office, trade show booth environments, travel (domestic) and work hours as needed to achieve goals.
Specific Job Skills:
Excellent organizational skills and attention to detail
Mental ability to conduct interpersonal interactions with outdoor consumers and other company personnel
Ability to follow general guidelines
About Deuter USA Inc
DEUTER: Based in Gersthofen, Germany, Deuter Sport GmbH has over 118 years of being a leader in technical pack design and manufacture. This rich history has been perpetuated by a focus on the development and sale of innovative, high quality, multi-use packs for a wide range of markets. The high value we place on our consumers has led to progressive developments in our SL (women’s specific) line, Aircomfort back system, and our complete line of child carriers. Since establishing a subsidiary in Longmont, Colorado, in 2001, Deuter has made a significant impact in the U.S. market. Deuter USA, Inc. has over 600 specialty accounts and has been recognized by its retailers as one of the top backpack brands in the industry. http://www.deuter.com/ORTOVOX: Based in Taufkirchen, Germany, ORTOVOX is the world’s leading supplier of avalanche transceivers and rescue equipment. More than thirty years of evolution and experience in the mountains enables ORTOVOX to offer a wide range of products catering to mountaineers and adventurers whose playgrounds are the mountains of the world. The complete line of mountain products includes technical apparel and accessories, ABS-packs, backpacks, avalanche rescue equipment and safety equipment for professional and recreational use.http://www.ortovox.com/
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