The Communications and Engagement Manager facilitates the execution and improvement of all external and internal communications for Moab City. This position serves as the chief marketing and communications strategist for the City. The Communications and Engagement Manager’s central purpose is to increase productive resident participation in the governance of the City of Moab through innovative engagement strategies and effective cross-platform communication.
The Communications and Engagement Manager reports directly to the City Manager but works closely with the Mayor and other city staff and officials as needed.
The Manager is frequently the first point of contact for residents and the media regarding city affairs, and accordingly acts as the public information officer for the City.
The Manager will create and execute a strategic external communications plan to raise resident awareness and participation in municipal government. This position will play a central role in fostering trust and facilitating effective communication between city government and its constituents.
This position will manage all external communications including management and update of the City’s official website and social media channels.
Internally, this position will provide communication guidance to all levels of the organization by developing guidelines, trainings, and other tools that will foster better communication among city employees. The Manager will continuously identify and assist with needed internal communication improvements.
The Manager will work closely with all City departments and divisions to craft and deliver messages that resonate with residents.
Required Knowledge, Skills, and Abilities
The Communications and Engagement Manager must be able to:
- Manage a large number of disparate projects concurrently;
- Interface effectively with residents, the city council, city staff, community organizations, and other government entities;
- Communicate effectively, both orally and in writing, and as a public speaker;
- Communicate effectively with the media;
- Work independently yet collaboratively in fast-paced team environment; and
- Understand municipal budgeting, goal-setting, and the City’s prioritization process.
This position requires excellent verbal and written communications skills, including strength in both print and writing. Experience in creating and managing web content and maintaining a fresh social media presence on behalf of an organization is mandatory. The ability to handle media inquiries from both print and broadcast, including on-camera responses, is a must.
Work Environment and Physical and Mental Demands
Employees work under typical office conditions, and the noise level is usually quiet.
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone: use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with City managers, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.
Formal application and resume; interview with hiring authority. Successful completion of a pre-employment drug test and background check.