The customer service and warranty assistant position is a seasonal, full time position during some of our busiest months of the year. This position will closely work with our warranty and customer service departments to provide exceptional service to our customers.
Who We Are
NEMO is located in a newly refurbished and repurposed mill building in downtown Dover, NH. We are a team of dedicated outdoor enthusiasts, backpackers, hikers, bikers, surfers, kayakers, skiers, and snowboarders and we love to get outside and use the gear that NEMO makes.
Who You Are
You are such a multitasker, you’re reading this while juggling. You are so self-motivated that your application is half-submitted and you haven’t even gotten to the job description! You love detail, you crush deadlines, you organize like a Trapper Keeper and can switch gears like a race car driver.
The Customer Service and Warranty Assistant will play a key role in assisting the Customer Service department during NEMO’s busiest time of year. This is a seasonal, full time position from May to early Fall. This position reports to the Customer Service Manager and will be primarily responsible for receiving customer product, performing warranty evaluations, and processing replacements and refunds. Duties of this position require someone who can be customer focused and able to follow and develop processes. As a small company, we will also require this position to assist other departments when necessary and be willing to take on additional duties as needed. This position will require constant communication with customers via email and telephone. This individual will also be responsible for coordinating repairs within the established program.
This position will also be responsible for picking, packing, and shipping as needed from our headquarters location. Our main warehouse is located in California, but we are shipping odds and ends daily from the office here in NH.