Management, Retail and Wholesale, Sports and Recreation
The U.S. National Whitewater Center seeks a dynamic, self-motivated individual to lead and operate a 5,000 square foot retail operation focused on promoting an active, outdoor lifestyle - the Whitewater Outfitters. The staff, products, and overall experience in the store are an important extension of the USNWC brand and represent a unique opportunity to engage with guests. The manager is primarily responsible for maintaining and seeking opportunities for growth in an outdoor retail environment tailored to represent the mission, values, and initiatives of the organization. The Retail Manager position is a full-time, benefits eligible position that reports to the Guest Experience Director.
Duties & Responsibilities:
Promote an active, outdoor lifestyle by incorporating an array of relevant brands and products in the store
Embrace a high standard of customer service for guests with needs that extend beyond a typical retail store experience
Collaborate with Guest Services team to engage guests in a variety of manners including serving as an information hub, facilitating pass sales, and serving as an overall ambassador for the USNWC.
Collaborate with the Marketing team in order to assure the delivery of a consistent brand experience to the guest
Develop and maintain a cohesive retail team by selecting, orienting, and training employees to ensure they are appropriately knowledgeable of products
Develop strategies to effectively immerse guests into outdoor industry trends and products using approaches inside and outside of the store footprint
Monitor inventory and evaluate finances in order to improve sales and profit performance
Establish clear movement and flow through the floor space while employing merchandising methods that create an enjoyable shopping experience
Build upon and maintain strong, positive relationships with both vendors and guests
Constantly explore the latest industry products, technology, and trends while seeking out and capitalizing on new opportunities
Desired Skills & Experience:
5+ years of relevant retail operations experience and market knowledge
The U.S. National Whitewater Center (USNWC) is dedicated to the promotion of the active, outdoor lifestyle. Since 2006, the USNWC has been promoting access to the outdoors for all levels of participants through its all-day pass programs, instruction, leadership school as well as festivals, races and other outdoor events. Whether you visit the Center’s 1,300 acres on the Catawba River or participat...e in the offsite programs featured throughout the United States, the USNWC wants you to play, relax and learn outside.