Day-to-day order management of Nau and Black Yak’s wholesale customer orders to ensure on-time delivery of Wholesale Orders, specifically: Preseason & ASAP orders, Dropship, Promo and others as needed.
Ensure 100% vendor compliance for all Nau and Black Yak’s key accounts
Establish best in class pre-season and in-season order management processes including, customer acknowledgements and confirmations, sending ASN’s, and order approval to ensure 100% SIFOT (Shipped In Full On-Time) and 100% customer satisfaction
Maintain and enhance seasonal processes to engage, surprise, and delight Nau and Black Yak’s wholesale customers.
Execute on Nau and Black Yak’s customer response standards to ensure timely follow through and expedited order delivery
Maintain accurate customer and sales rep database records and budgets as needed
Provide monthly sales projections on orders shipped and outstanding orders to ship to ensure monthly budgets are met
Support wholesale team to deliver exceptional seasonal sales meetings and tradeshows.
Help facilitate and manage outbound and inbound shipments of seasonal samples for the sales team and distributors to ensure on-time delivery and key sell-in dates are met.
Champion the continuous improvement process to gain greater efficiency and effectiveness in both direct and indirect areas of responsibilities.
Equivalent of 3-5 years’ experience leading and/or managing a Wholesale accounts for outdoor and/or lifestyle wholesale apparel company
Proven track record of delivering exceptional customer service
Possesses a high-level of accuracy and attention to detail
Experience in Net Suite ERP system
Experience in EDI and vendor compliance
Possesses a high-level of commercial acumen, time-management, and problem-solving ability
Demonstrated success in project and multi-task management
Proven track record of effective qualitative and quantitative judgement and decision making
Excellent written and oral communication skills
Exceptional relationship management skills
Excels at identifying opportunities for improvement and taking initiative
Willingness to travel in U.S. and Canada as required, and desire to represent Nau and Black Yak brands at retailer events and tradeshows
Highly proficient in Office Suite, exceptional with Microsoft Excel (data analysis, pivot tables, and formulas)
Thrives in dynamic, small-team environments
Active, adventurous, and passionate high achiever
A brand ambassador who is inspired by Nau’s culture, philosophy, and commitment to making a difference
Highly collaborative team player with a strong desire for continuous learning and developing her/his career
Exhibits a high level of personal responsibility and ownership
Demonstrate personal accountability, initiative and integrity
Contributes to an environment of trust and mutual respect
Maintains a strong commitment to teamwork and concern for others
Nau was started in 2007 by a group of brand, retail and product designers who wanted to create a new kind of business. The name, Nau (pronounced "now"), was drawn from the traditional Maori greeting, "Nau mai! Haere mai!", meaning, "Welcome! Come in!".
It began with a question: can business be a force for good?
Nau launched with a bold vision and a rebellious spirit, embodied by the project'...s early codename, "UTW", an unapologetic acronym for "Unfuck The World". Blending beauty, performance and sustainability, Nau's first season was crafted from sustainable fabrics including 100% organic cotton and 100% recycled polyester, in styles that redefined how stylish outdoor performance apparel could be.
Since then, the philosophy that it's always possible to make things better has animated everything we do, from the design of our apparel to the design of our business model. For over a decade, we've pioneered sustainable fabrications, retail concepts, giving programs and philanthropic partnerships. It's this relentless search for better that has produced the best in versatile apparel design.
Born of a need for better,
Nau designs versatile, sustainable appparel to go everywhere you do.
We believe in making better product that lasts longer and leaves a smaller footprint. What defines a 'better product'? At Nau, it's all about versatility: the ability to move effortlessly through changing environments without changing clothes. Instead of a closet full of trendy, activity-specific jackets, we think it's better to have one beautiful piece that works on mountain hikes, city commutes, and international road trips.
To achieve versatility, we optimize performance, style, color and fit to create timeless pieces that transcend any singular use. Combining technical fabrics for outdoor performance with modern designs and tailored finishing, Nau apparel does more so you need less.