Management, Manufacturing and Production, Sports and Recreation
4 Year Degree
Job Description: Product Quality Manager
Department: Product Development
Reports To: Director of Product
The Product Quality Manager will manage and direct all aspects of product quality assurance and quality control across the organization. The Product Quality Manager will drive constant improvement and reliability in MYSTERY RANCH product quality through processes to reduce manufacturing and design defects, and effective issue-management and communication to mitigate and resolve quality problems. The Product Quality Manager will work closely with the Product Development and Technical Product teams to ensure that all designs are audited for a high level of craftsmanship and quality integrity. The Product Quality Manager will manage a team of Quality Assurance and Quality Control professionals to ensure that all quality specs, standards, and documentation are thoroughly communicated and enforced; and will collaborate with internal stakeholders and factory partners to manage and trouble-shoot non-conformities. The Product Quality manager will develop and promote a culture of quality throughout the organization and will inspire team members and factory partners to strive for perfect quality every time.
Maintain a high level of daily communication with internal & external stakeholders to deliver products that meet the highest possible quality levels.
Manage a QA Team to translate product specifications into quality specs, inspection instructions, and manufacturing standards.
Manage a global team of Quality Control Liaisons and Quality Inspectors to ensure accuracy in quality execution and to monitor and flag non-conformities. Coordinate the scheduling and dispatch of QC and quality personnel involved in QA/QC activities to minimize expenses.
Maintain a deep understanding of product requirements, supplier capabilities & processes, and potential failure points to develop and implement effective quality assurance processes to reduce and eliminate defects.
Review, adjust and establish all quality control inspection criteria, training programs and processes for suppliers, as well as MYSTERY RANCH QC and QA personnel.
Design and structure Quality Control reporting and tracking procedures; compile, analyze, and disseminate insightful and comprehensive data and feedback to internal stakeholders and factory partners to inform strategic decision-making.
Establish and maintain processes and systems for Raw Material inspection and quality reporting at internal and external manufacturing facilities before and during the production process.
Travel to partner factories to implement and train on quality assurance and quality control standards. Maintain a system for documenting and sharing information gathered during factory quality visits.
Work closely with Product Managers throughout the product creation process to provide data-driven insight, feedback, and process recommendations for the successful execution of quality requirements. Provide input and collaborate on amendments to the Fit- For-Use Guidelines, testing protocols, and field testing parameters.
Maintain a proactive and timely schedule of QC inspections by collaborating with the Operations team and factory partners on WIP status and production scheduling.
Work in conjunction with the Quality Systems Manager to ensure that all procedures adhere to and comply with IS0:9001 standards and requirements.
Act as a point of contact for reported quality complaints from the marketplace and the warranty/repair department. Coordinate, communicate and manage projects for resolution.
Lead and own the quality problem review process. Oversee product recalls, determine global rework/repair logistics, and communicate vendor chargebacks.
Manage the ongoing evolution of all quality assurance and quality control policies and processes.
Ability to understand and balance revenue and margin requirements against supply chain economics, customer requirements, and brand integrity.
Ability to communicate and persuade others to pursue a course of action through clear written and verbal communication. Establishes and maintains strong relationships with all internal/external stakeholders to promote open and professional communication.
Ability to structure and process qualitative and quantitative data and draw insightful conclusions.
Ability to maintain stable work performance and fulfill deliverables when under heavy pressure or stress.
Thorough attention to detail. Ability to discern between critical issues and less important issues and prioritize accordingly.
Professional, respectful, and positive communication style and demeanor
Minimum 4 years’ experience in a Quality-oriented role
Strong background and understanding of product specifications and sewn construction techniques.
Thorough understanding of manufacturing and internal and external quality processes.
Bachelor’s degree or equivalent industry experience.
Demonstrated ability to effectively lead a team of people
Ability to travel domestically and internationally – 25%-30%
An understanding of external certification requirements.
MYSTERY RANCH is committed to building the finest load-carriage equipment in the world. Inspired by our outdoor obsessions and designing packs for some of the most demanding customers and environments out there, MYSTERY RANCH builds packs that endure relentless, in-the-field hammering without failure. Our products are built with purpose, using the best materials available and the most durable cons...truction methods that exist. Our customers are our first priority – whether you’re on the front line, the fire line, the steepest line, or the cleanest line, we’ve thought through every detail to make sure that your gear performs as well as you do. MYSTERY RANCH packs are BUILT FOR THE MISSION.