The Customer Service Representative is responsible for providing superior customer and dealer service via phone, email, and in-person interaction with the goal of providing best-in-class service in the ski and outdoor industries.
The position calls for regular, close communication with consumers, dealers, sales reps, marketing, and other operational divisions within the business.
Maintaining a positive, helpful attitude is imperative in this position. Flexibility and a willingness to help in any way possible are needed in our small, dynamic team environment.
Time management skills, including the ability to work efficiently, prioritize projects, and be self motivated, are expected. Taking initiative and making independent decisions are also essential.
A passion for working in a high growth business is critical, as the pace and expectations of the culture require both an entrepreneurial spirit and a commitment to excellence.
Primary Job Responsibilities:
Provide a high level of service to our customers, dealers, sales reps, and other employees
Process retailer, consumer, and pro purchase orders and returns
Answer phone calls and emails in a positive, professional, timely, and satisfactory manner
Proactively resolve problems for consumers and retailers
Assist with the administration of the pro purchase program and warranty department
Participate in proactive sales efforts as directed
Execute on a variety of projects, assignments, and tasks that may be assigned
Attend and assist at tradeshows, sales meetings, sample sales, and other retail and consumer events as needed
Learn and present the Dynafit, Salewa, Pomoca and Wild Country brands and products. In addition to on-the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work.
Demonstrate proficiency with our computer systems and software
The company offers competitive compensation for the outdoor industry. In addition to a base salary, company employees have the opportunity to participate in a comprehensive benefits program including healthcare, 401K retirement plan, life and disability insurance, and generous gear discounts.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.
Two to four years customer service and/or retail experience, preferably in the ski or outdoor industries
Excellent written and verbal communication skills and strong interpersonal skills
Strong organizational and computer skills (including Microsoft Office and general computer proficiency)
College degree preferred
A passion for success, a positive and friendly attitude, and a tireless work ethic are all a must
Love of the outdoors. A specific passion for skiing and backcountry skiing is a plus.
The North American headquarters is the wholly-owned subsidiary of Salewa International, based in Bolzano, Italy. Our business is to run the USA/Canada sales, operations, marketing, distribution, and service for two of the world’s preeminent backcountry ski brands, Dynafit and Pomoca (based in Germany and Switzerland, respectively), the premier alpine brand Salewa (based in the Dolomites of Italy)..., and the world famous high quality rock climbing equipment brand Wild Country (based in the Peak District of the UK).
Salewa International is a family-owned and well-funded Italian-based business with operations around the world.